Tag

excellence

Browsing

Abstract The Six Sigma approach introduced by Motorola in the 1980s, in which processes are defined, analyzed and solutions are provided to minimize operational errors and to ensure operational excellence and customer satisfaction, is an approach that offers improvements not only in production but also in finance and healthcare. In this study, the DMAIC cycle which is the methodology of Six Sigma and its steps placed. The organization structure and value chain required for Six…